Gympie 4WD Spares - Information for Customers

Gympie 4WD Spares Warranty Information

 

WARRANTY STATEMENT
GYMPIE FOURWHEEL DRIVE CENTRE PTY LTD – ABN 83 011 063 442
(T/as) Gympie 4WD Spares, 6 Hall Road, PO Box 761, GYMPIE, Q 4570.
07 5482 3900 sales@gympie4wdspares.com.au

 

TERMS & CONDITIONS GENERAL CONDITIONS

Gympie Fourwheel Drive Centre Pty Ltd (‘the Company’) warrants that second hand, reconditioned or overhauled products supplied by the Company unless specifically excluded by this warranty will be free from defects in materials and workmanship for 6 months from the date of purchase provided that the unit has been correctly installed by a qualified motor repairer and used in accordance with the vehicle manufacturer’s instructions.

The Company will supply free of charge all components required to rectify any defects in materials or workmanship appearing within the warranty period subject to these terms and conditions. The Company reserves the right to supply used components to rectify any such defects.

This warranty does not cover:

- Mining related vehicles
- Any labour cost unless prior arrangements have been made with the Company
- Any products or components that have been dismantled or tampered with;
- Engines are sold as long bare, and any accessories and manifolds if fitted by the Company, are not guaranteed to be correct for your model. Closely examine them before installation and swap parts from your original engine where necessary
- Engines, Transmissions, Diffs, Driveline if vehicle is fitted with a different motor to standard
- Oil leaks in products sold as Second hand products (i.e. not overhauled or reconditioned) are not covered by this warranty
- Engines unless the following conditions have been met by the customer during and after installation by a qualified mechanic. Evidence of work carried out a qualified mechanic may be required by the Company before warranty is approved.

1. new thermostat fitted and radiator cleaned out or replaced as necessary
2. new engine oil and oil filter added to engine;
3. coolant/anti-corrosion added to cooling system;
4. all heater hoses and radiator hoses checked and replaced as necessary.
5. all previous corrosion inhibitor has been completely flushed out of cooling system and new corrosion inhibitor is added to cooling system at time of fitting.

- Engines that have been overheated to 123 degrees Celsius (this will be deemed to have occurred where the heat tab / centre of the heat tab that is fitted by the Company to the cylinder head of the engine has fallen off). Any consequent lack of performance of the engine is no responsibility of the company.
- Engines unless the engine oil has been changed every 5000km and documentary evidence of work completed by a qualified mechanic is produced at the time of any warranty claim to show this has occurred
- Any defect caused by or resulting from misuse, abuse or neglect, overloading, insufficient or incorrect oil and/or lubricants; accidental damage, failure to carry out proper maintenance; unauthorized repairs; normal wear and tear; improper application or installation or other alterations or modifications which affect the reliability or performance of the product not attributable to a defect in materials or workmanship;
- Failure to inform the Company of any preliminary signs of malfunction or defect as soon as it becomes apparent;
- The cost of any repairs that are not authorised by the Company in writing before those repairs are commenced. Any repairs carried out without the Company’s written consent will be the responsibility of the customer and not eligible for any claim under this warranty;
- Any consequential loss or damage, loss of income, or demurrage/downtime to the extent permitted by law;

 

 

The benefits to the consumer given by this warranty are in addition to other rights and remedies of the consumer under a law in relation to the goods or services to which the warranty relates.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

 

HOW TO MAKE A WARRANTY CLAIM

To make a claim under this warranty:
a. Phone 07 54823900 with details of purchase (invoice number and date of purchase).
b. In the event of any dispute, a mutually acceptable third party opinion is to be obtained to adjudicate on claims. Our procedures for resolution of disputes are available from your Sales Representative

COSTS

The company will bear the cost of supplying any components under this warranty excluding:
- All labour costs, freight costs, any unauthorised work/repairs };

In the event of a claim under this warranty being declined, the Company reserves the right to recover any out-of-pocket expenses associated with assessing the warranty claim including transporting, dismantling or inspections. Any such costs incurred by the Company are to be paid by the customer to the Company prior to redelivery of any product subject to the warranty claim.

This warranty and any remedy under this warranty are limited to the representations set out above. Any other representations, whether express or implied, written or oral, do not form part of this warranty or alter this warranty in any way.

 

Privacy Policy

 

WEBSITE PRIVACY POLICY
This web site is owned and operated by Gympie Fourwheel Drive Centre Pty Ltd and will be referred to as "We", "our" and "us" in this Internet Privacy Policy. By using this site, you agree to the Internet Privacy Policy of this web site ("the web site"), which is set out on this web site page. The Internet Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the web site.

We reserve the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. This Internet Privacy Policy is in addition to any other terms and conditions applicable to the web site.

We recognise the importance of protecting the privacy of information collected about visitors to our web site, in particular information that is capable of identifying an individual ("personal information"). This Internet Privacy Policy governs the manner in which your personal information, obtained through the web site, will be dealt with. This Internet Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.

Personal Information

1. Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.

Use of Information

2. Personal information that visitors submit to our site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Internet Privacy Policy or at the time of collection. Copies of correspondence sent from the web site, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.

Collecting information on Registered members

3. As part of registering with us, we collect personal information about you in order for you to take full advantage of our services. To do this it may be necessary for you to provide additional information to us as detailed below. 4. Registration Registration is completely optional. Registration may include submitting your name, email address, address, telephone numbers, option on receiving updates and promotional material and other information. You may access this information at any time by logging in and going to your account.

Credit Card Details

5. Credit Card details are only stored for the processing of payment and will be deleted once payment is processed.

Disclosure

6. Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.

7. We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.

Security

8. We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.

9. However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.

10. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.

Collecting Information from Users

11. IP Addresses Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user. 12. Cookies and Applets We use cookies to provide you with a better experience. These cookies allow us to increase your security by storing your session ID and are a way of monitoring single user access. This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the site.

Access to Information

13. We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.

14. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

Problems or questions

15. If we become aware of any ongoing concerns or problems with our web sites, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us.

16. For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner's web site; http://www.privacy.gov.au/.